Support

At JackpotRabbit Casino, support is built around speed and clarity. Our live chat connects you with a real agent almost instantly — typical wait time is under two minutes — making it the best option for urgent account or gameplay questions. If you prefer written correspondence, email support@jackpotrabbit.com is monitored around the clock and you can expect a reply within 24 hours, often much sooner during business hours. Prefer to speak by phone? Request a callback through chat or email and our specialists will arrange a phone consultation, usually within an hour during extended support hours.

Practical help for account, payments, and prizes

Our team handles a wide range of issues: account verification, deposits and withdrawals, Super Coins redemptions, Game Coin questions, promotional credits, and game behavior. If a payment shows pending, provide the transaction ID and a screenshot and an agent will run the checks and explain next steps. For verification, we guide you through documents and timelines so delays are minimized. Agents follow clear escalation paths for complex cases and provide status updates until the issue is resolved.

Self-service answers that save time

Before reaching out, many common questions are covered in our Help Center and FAQs — quick guides explain sign-up verification, how Super Coins work, how to claim welcome offers, and accepted payment methods (MasterCard, Visa, USD). These resources are designed for fast, actionable answers so you can get back to playing without a wait. If you’d like a direct link, visit our Help Center at /support.html.

Real people, real accountability

We know what matters to players: quick resolutions and transparent outcomes. Support agents are trained on account security, payment troubleshooting, and game rules across our partners (including Betsoft, Evoplay, BGaming, Novomatic and more), so you’re not repeating your issue to different teams. When an investigation is needed, you’ll receive a clear timeline and a named contact who will follow up until everything is settled.

Friendly, reliable help — anytime

Whether it’s a slow spin, a missing credit, or a question about your welcome pack, reach out without hesitation. Live chat is your fastest route for immediate assistance, email covers detailed requests and documentation, and phone callbacks are arranged when a verbal walk-through is the best solution. Our approach is practical and personal: we listen, diagnose, and resolve with urgency so you can focus on the fun side of the site.